Privacy Policy
Last updated October 2, 2026
Play Pikl ("Play Pikl", "we", "us") is a mobile app that helps pickleball clubs run organized play: events, sign-ups, rounds, scores and standings. This policy explains what we collect, why, who can see it, and the choices you have. It applies to the Play Pikl app and to playpikl.com.
1. Information we collect
What you give us
- Account: email address and password, or your name and email from Apple or Google if you sign in with them.
- Profile: your legal first and last name, an optional preferred name, date of birth, zip code (optional), gender (optional), self-rated skill level, and an optional profile photo.
- Club and event activity: the clubs you join or ask to join (with any message you add), your role in a club, events you register for, partners you invite or accept, waitlist position, check-ins, game scores and results, and waivers you sign (including a guardian's name when the player is under 18).
- Posts and messages: club posts and event updates written by organizers, and feedback you send us.
- Payments: if you buy a subscription (for example Club Pro), the purchase is handled by Apple or Google. We receive a purchase record and an anonymous subscriber id; we never see your card number. Event buy-ins and payouts are tracked as records between players and organizers; Play Pikl does not move that money.
What we collect automatically
- Device and app data: device type and operating system, app version, crash reports and performance data.
- Usage data: which screens and features you use. If you allow it, we may also record anonymized session replays that show how the app was used; typed text and images are masked in those recordings. You can turn this off in Settings.
- Permissions you grant: camera and photo library access only when you choose a photo; we do not collect your precise location.
2. How we use it
- To run the app: your account, clubs, events, rounds, scores, passes and notifications.
- To place you fairly: skill level and gender are used for divisions, skill ranges and partner matching; date of birth is used for age-based waivers and divisions; zip code helps find nearby events.
- To keep the app working and improve it: crash reports, performance and usage data.
- To communicate with you: in-app notifications and emails about your account, events and clubs.
- To meet legal duties and prevent abuse.
We do not sell your personal information, and we do not use it for third-party advertising or cross-app tracking.
3. Who can see what
| Who | What they can see |
|---|---|
| Other players in your clubs | Your name (or preferred name), photo, skill level and gender, depending on your profile visibility setting (public, club members only, or private). Match results and standings for events you played in. |
| Organizers and admins of a club you belong to | The above plus your email address, so they can run events and contact registered players. |
| Admins of a club you ask to join | Your name, photo, skill level, gender, age, zip code and email, so they can decide on your request. Asking to join a club is your consent to this. |
| Event organizers | Your registration, payment status, check-in, scores, and any waiver you signed for their event. Organizers are independent of Play Pikl and are responsible for how they use this information. |
| Everyone | Only events and clubs marked public. Nothing about you is visible to people who are not signed in. |
4. Service providers
We use trusted companies to run the app. They process data only on our instructions:
- Supabase: database, authentication and file storage (United States).
- Expo / EAS: app builds and updates.
- RevenueCat: subscription management, together with Apple App Store and Google Play billing.
- Apple and Google: optional sign-in.
- PostHog: product analytics and session replay, when enabled.
We may also disclose information when the law requires it, to protect people's safety, or as part of a merger or sale of Play Pikl, in which case this policy continues to apply.
5. Keeping and deleting your information
We keep your information while your account is active. You can delete your account in the app under Settings → Account → Delete account, or by following the steps on our delete account page. Deleting removes your profile, memberships, registrations, photos and notifications. Scores from games you played may remain in other players' results without your name, and we may keep limited records where the law requires it, for example purchase records.
6. Children
Play Pikl is for people aged 13 and older. We do not knowingly create accounts for children under 13; the sign-up flow asks for a date of birth and stops if the person is under 13. Players aged 13 to 17 can join with a parent or guardian signing the club waiver. If you believe a child under 13 has an account, contact us and we will delete it.
7. Your choices and rights
- Profile visibility: choose who can see your profile in Settings.
- Analytics: turn usage data and session replay off in Settings.
- Notifications: manage them in Settings or your device settings.
- Access, correction and deletion: edit your profile in the app, delete your account in the app, or email us to request a copy or correction of your data.
- Linked sign-ins: you can link or unlink Apple and Google sign-in in Settings.
If you live in California or another US state with a privacy law, you have the right to know what we collect, to delete it, to correct it, and to not be discriminated against for using those rights. We do not sell or share personal information for advertising. If you live in the European Economic Area, the United Kingdom or Switzerland, we process your data to perform our contract with you and for our legitimate interest in running and improving the app, and you may contact your local data protection authority. To use any of these rights, email us at the address below; we may ask you to verify your identity.
8. Security
Data is encrypted in transit and at rest, access to your information is restricted by role, and sessions are stored in your device's secure keychain. No system is perfectly secure, so please use a strong password and keep your device updated.
9. Changes
If we change this policy in a meaningful way, we will update the date above and ask you to review it in the app before continuing.
10. Contact
Questions or requests: ryvomarketing@gmail.com.